Purchase policy
Payment Policy:
There are three payment methods available, allowing customers to choose the most convenient and suitable option for themselves:
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Method 1: Pay in cash directly at our address.
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Method 2: Cash on Delivery (COD). Customers can inspect the goods at home and pay in cash to the delivery staff.
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Method 3: Advance bank transfer. Customers transfer the payment in advance, after which we will proceed with delivery according to the agreement or contract with the customer.
Note: Please include your full name and specify the item in the transfer details. After the transfer, we will contact you for confirmation and arrange for delivery.
For customers looking to purchase in bulk for business or become agents, please contact Dalton directly for reasonable pricing policies. Payment will be made according to the contract. We are committed to conducting transparent, legal business and selling quality products with verified sources.
Complaint Handling Policy:
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We accept all customer complaints related to the use of our services.
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For any warranty claims, customers can contact us to initiate the warranty process.
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The maximum complaint resolution time is three (3) working days from the receipt of the customer’s complaint. In case of force majeure, both parties will negotiate.
Shipping and Delivery Policy:
Typically, after receiving the order information, we will process the order within 24 hours and provide customers with information regarding payment and delivery. The delivery time usually ranges from 3 to 5 days from the date the order is confirmed or as agreed upon with the customer during the order placement.
